Terms and Conditions

Processing Time:

Processing Time is the time we need to hand make your products. Each order you place is hand made with love. Applicable processing time is indicated on the product listings and will also be displayed in the shopping cart. 

Necklaces & Bracelets - (2-3) Working Days
Personalised Sterling Silver Name Necklaces - (1-2) Weeks


Shipping time is the time it takes postal services to ship your order to your door. 

 Shipping duration may be different for different products. Expected shipping duration is mentioned in each product listing. Please note, this is only estimated duration and product may arrive earlier or later, depending on how efficiently postal services are / can operate. 

 Note: Please choose the best option to ensure timely delivery. If your item goes missing / not received after 25 working days, please contact us and we will refund you the order amount. We can not guarantee the date of delivery in certain regions but will surely help if item goes missing. 

Returns and Exchanges:

Personalised products will not be refunded or exchanged unless its faulty or damaged. Personalised products are created specifically upon your request and hence cannot be returned unless they are faulty. 


I accept PayPal and all major debit and credit cards. Item(s) will be dispatched after receipt of payment.

Size and Colour of Jewellery pieces:

A description of materials will be given to each listing. Please read through the measurement carefully before buying.

Picture is enlarged to show detail - see description for actual size.

Colour may vary slightly due to the colour calibration of each individual monitor.